HELP! (Amazon.com)

[lyore]

OK guys, I need to know if anyone has tried to contact Amazon.com recently. I've got an order that's more than 2 weeks overdue (from the latest estimated date), and when I try and send them an email through their 'Contact Us' form, it keeps saying something along the lines of 'fix the area indicated below', and refusing to send.

Only problem is, there AREN'T any areas indicated below, and not matter what I do, it keeps saying the SAME DAMN THING. I've tried it on the work computers as well (which are Windows machines, using IE), so I don't think it's a browser/mac problem. Am I just missing something incredibly obvious? Has this happened to anyone else?

This form seems to be the only way to contact them, since the 'Leave a number and we'll call you' thing doesn't work for anyone outside America. Since this is Amazon, they don't have a customer service number. I did find a few numbers on the net, but frankly, given that this would be a rather expensive, and almost certainly very long, international call, I'm wondering if I should just cut my losses.

Anyone have any suggestions?

Needless to say, unless this order miraculously turns up overnight, it's doubtful I'll be ordering from Amazon again any time soon :(

Comments

[quiet-snowfall.livejournal.com]

Ah, how frustrating! It's been working fine for me in the UK recently. But I know what you mean about how difficult it is to get hold of them- I had a nightmare about a year ago when I was selling books on the site and I wasn't getting any emails telling me people had bought my books (leading to lots of fuming buyers and serious grovelling on my part). They are a bit of a nightmare aren't they :(

[lyore.livejournal.com]

Yeah, you'd think that they could at least have an email contact.

Anyway, the package arrived, so I'm happy. Still not planning on ordering from them if I have a choice.